Last updated: January 2025
We are resolute in our intention of protecting user data as your trust in our services and ability to keep your data safe when using our website is paramount to the success of our business. The primary impact of the new GDPR laws will change the way we collect, store and process user data.
When using a Seriously Digital contact form, emailing us or calling us, we may collect the following articles of information:
When you enquire through the Seriously Digital website, we will need to collect additional information about your business to provide you with the best possible service. The information we typically request includes (but may not be limited to):
Seriously Digital will collect information from the following sources:
Seriously Digital will use your information to carry out website optimisations and digital advertising services for your business:
Our privacy policy has been updated, and we've added a 'GDPR' section to the privacy policy linking to this page to inform visitors and active clients of the steps we are taking to stay compliant with new GDPR laws. When contacting Seriously Digital we will contact you using the email address hello@seriouslydigital.co.uk with the main person of contact being Daniel Hilsden. If you're switching digital service providers, we may need to ask for additional information to help us understand your business, goals and services. This information includes (but is not limited to):
Seriously Digital relies on the following legal bases to use your personal information:
Seriously Digital does not currently share your personal information with any other organisations. If we are ever required legally to share information with an organisation, we will inform you as to why and what your options are with regards to this decision.
To withdraw your consent and remove your data you can do the following:
Withdrawing Your Information: You can withdraw your consent at any time (though please note this will affect the services we provide you with) by contacting our data protection officer using the following email address: hello@seriouslydigital.co.uk. You can also refer to our standard service agreement to find out how this will affect your relationship with us. Seriously Digital will remove your information within one working month of receipt of your request to erase your data with us.
To make changes to information held by Seriously Digital you can update us the following ways:
Updating Your Information: You can email us to request that we update your records or you can request access to your information and we'll send you a document over via email (or via Google Docs) for you to update.
Providing Seriously Digital with your personal information allows us to carry out ongoing and single contract work for your business:
Do I Have To Provide My Personal Information: You will have to provide us with personal information for us to carry out our digital advertising and web design services as we will be unable to offer our services without specific knowledge. If there is specific optional information you can provide us with we will make it clear that this information is optional (though we may highlight how it may be of benefit to your business).
What If I Do Not Wish To Provide Personal Information: That's fine! However, Seriously Digital will be unable to offer you our digital advertising and web design services as a result.
Seriously Digital will require specific information to provide ongoing monthly services or for single purpose contracts and will need to keep information on record to carry out our digital services without delay:
How Long Do We Keep The Information For: For clients that pay us a monthly retainer, we will keep your personal information on record until such a time where you choose to take your website or digital advertising services to another provider and away from Seriously Digital. For clients that use us for one-off contracts we will retain a copy of your information for six months from the date we completed the work for you. We do this in case you return to us or if you wish to query any of the work we carried out on your behalf. You can refer to our standard service agreement for more information on this.
We are reviewing our procedures to ensure they cover all the rights you have as an individual when interacting with Seriously Digital (as a paying client or as a prospective visitor). Our review of existing procedures includes how we delete personal data, how we provide data electronically and in other commonly used formats (e.g. Microsoft Word or Google Docs).
Seriously Digital will comply with all information access requests from clients, people who have emailed us or those wishing to use our services in the future.
Seriously Digital respects your right to object to any or all ways in which we process your personal information:
Objecting To The Way In Which Your Information Is Processed: You can object to certain ways Seriously Digital processes your information. E.g. if you are unsure if we have a legitimate legal reason to handle the specific information you can request more information or make a formal objection.
While Seriously Digital remains a small business, we still believe it necessary to keep our clients informed about their rights with regards to data we process on their behalf to carry out services. As such, we're designating a data protection officer.
While you are an active client of Seriously Digital we will retain copies of all email correspondence between yourself and us should you ever wish to refer back to emails when you initially start communicating with us. You are an active client if:
If Seriously Digital built your website and you have an ongoing maintenance arrangement in place (quoted separately from the initial build), you are considered an active client. We retain your records for the duration of that arrangement.
If Seriously Digital manages your Bing Ads, Google Ads or Search Engine Optimisation efforts each month (a service billed on a month-to-month basis) then you are considered an active client. We will retain information with regards to advertising platforms, social media and analytical accounts until such a time where you decide to move on from Seriously Digital and have your advertising managed elsewhere. If you do not meet the above criteria, then you are not considered as an active client. If this is your case, Seriously Digital will retain copies of your email correspondence with for six months before deleting them permanently.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
